Shipping policy

Order Processing Time

Please note all our luxurious items are carefully hand-crafted to order, please allow 4 to 8 business days for production time. This applies to all orders, including those with expedited shipping. Orders are processed Monday-Thursday. Holidays and weekends are excluded.
Processing time and delivery dates may be extended during sales and when shipping volume is high.
If you need to receive the order ASAP, please feel free to email us. We will do our best to ship it sooner, however, we cannot guarantee when it will be delivered.

Domestic Shipping

Please note all delivery times are estimates and will vary depending on the region and carrier. Once the order ships you’ll receive a confirmation e-mail with the tracking number.
Complimentary shipping offers only apply to domestic ground shipments that are shipped to a single US address and to select qualified items. Most items do qualify for free domestic shipping. However, due to dramatically increased freight costs, a few items do not. For example, beds are bulky and costly to ship, and therefore, we offer to pay for half the cost of shipping on all beds. The price listed upon checkout is half the cost of shipping. 
All expedited methods such as 2-day, 1-day, and Next day options refer to shipping time and are NOT guaranteed deliveries.

International Shipping

All international packages may be subject to additional charges upon their arrival in the destination country and those charges are solely determined by the arrival countries customs authorities. We cannot predict the amount of duties and taxes you will be charged. The customer is held responsible for any additional charges. If you have other questions regarding duties and taxes in your country, please contact your local customs office.